find your way to value
North Star Communications is currently a one-person company that will help you develop and improve your products, communications, revenue, and processes with a network of high quality, trusted, and proven implementation partners.
What I can help you with
My experience
For more details, let’s connect →My approach
Healthier revenue streams, higher customer and employee satisfaction, and sustainable growth are all results and benefits of continuous change in behaviour of an organization and its people. Change in behaviour requires change in knowledge, and change in knowledge requires the experience of taking action, and witnessing, observing and thinking about the outcome.
This experience, processed into knowledge, enables us to make judgements and decisions that will surface as behaviours, which will, in turn, direct the organization's path towards value.
Now, what you will most often approach me with, or what I will most often identify in your organizational activity is a symptom: a concrete problem or dysfunction that is hurting you and your efforts to create value for yourselves and your market.
You might want me to deal with surface-level, market-facing symptoms that are hurting your revenue, profit margins and bottom line, such as:
- marketing that gets plenty of attention, but not from the people who would enter a value exchange with you,
- lead generation that fills the pipeline with names, and the calendar with conversations that were never going to go anywhere,
- sales workflows where the right prospects stall, go quiet, and get written off as bad timing,
- customer care that hears the complaints, but never the reasons people stay or leave.
Or you might approach me with deeper-lying symptoms that are affecting internal and external communication flows, employee motivation, or strategic and operational decision making.
What I know from experience is that these layers of symptoms are intertwined and interdependent. Whichever symptom we address first will lead to deeper underlying causes, which are in turn symptoms of even deeper causes. Like a ball of string, unraveling in the Minotaur's labyrinth, we will plot our way through the corridors until we hit the light of day.
About me
My name is Miloš Milosavljević.
I am a D-shaped generalist with more than two decades of experience and achievements across a wide array of industries and competences. The pillars of my expertise are the development of product, process, and communications for exchanges of value across digital interfaces.
I like to work with people and organizations who are proficient in their domain, and aim to create value for all the participants in the ecosystem they operate in, as well as to make the world a better place to live in.
My professional credo is to arrive with optimism and good will, to share my knowledge and learn about your domain, and strive to become unnecessary in due time.
What people I’ve worked with say
People & teams
I work with
What’s on your mind?
Tell me what you are working toward, and what is getting in the way of it right now.